Anonymous
map-marker Tampa, Florida

Other Product Review

These people are CROOKS!!!!!! DO NOT USE THESE PEOPLE!!!! They are NOT HONEST PEOPLE!!!! RUN!!!
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Ermal Dsx

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Verified Reviewer
| map-marker Portland, Maine

Lie - Cheat - Steal

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Delivery was nearly 2 months late! In a new state with none of my things. I was told at time of delivery that I could store my items with KLM van lines for up to 1 month for free if needed. Also that when I called to let them know I was ready for delivery that it would take about 2 weeks to arrive. Since I drove cross country and did not have an exact destination yet I chose to store it. In about 3 weeks I made the call and gave an address for a storage unit to deliver my stuff to. After many phone calls on my end, I heard lies from 2 weeks....10-14 days..... Next week....then the next week.....then the next week!!(this really happened) I was told my final balance would be $0 for my trouble, I was still angry but glad they acknowledged their fault. I called back to follow up and confirm my balance and the man "Ben" was suddenly no where to be found to back this claim up. Caroline said there was no Ben, there was a David, so I spoke to him. He told me yes Ben worked in a different branch and he told me he would email him and conference call me 3-ways to discuss what "Ben" had told me. This call was suppose to come the following day... Haha yeah right! Then I was told Ben no longer worked for the company! I was told on 2 ocasssions that the driver would call me to let me know where he was, those calls never came. I was told the truck broke down haha and then that they were slow and did not have trucks heading in my direction. When my stuff finally came it was damaged, boxes were reopened and items were stolen. They took off a mere $100 from final payment of $811. I was told a check was to be sent out to me haha! I informed them of my stolen items and they were launching their investigation haha. These guys are criminals and have an F score with better business bureau. The company that sub contracted the job to KLM van lines is USA moving group. DO NOT take the risk using these guys or you will be telling a story like this!
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Loss:
$4000
Cons:
  • Nightmare
Reason of review:
All of the above

Preferred solution: Full refund

1 comment
Guest

KLM LIES AND STRONG ARMS. I HAVE BEEN IN CONTACT WITH LAW, BBB, THEY MUST BE STOPPED!!!!!!!!!!

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Anonymous
map-marker San Francisco, California

Klm Van Lines Moving Service Review

The absolute worst service. They will scam you and hold your belongings until you pay the amount which was changed without you know
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Reason of review:
Poor customer service
Oluwadarasimi Xvh

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Verified Reviewer
| map-marker Spokane, Washington

Thieving Company, KLM Van Lines, Canoga Park CA

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This company is full of thieves. They are rude and do not return phone calls. We heard a supervisor tell an employee at a different site to take the items of value and pack the rest. They did not deliver all of our boxes, and it has two weeks since part of our belongings have been delivered. They will not go out and check the docks, they will not call the other people whose shipments were on the truck. They did not fix a wardrobe cabinet that they broke. This company is full of thieves. Do not use this company my husband and I are witnesses as to how they treat your belongings. What a bad mistake I made in hiring This company. Do not waste your money. Bad company!!!
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Loss:
$5000
Cons:
  • Are thieves
  • Never call back
  • Are rude
Reason of review:
Problem with delivery

Preferred solution: Delivery of boxes and fixing of wardrobe cabinet.

2 comments
Guest

Update! They proved to be thieves!

They got away with all my stuff. They denied my claims. Said there was no proof that they ever got the boxes. I said, we stood there and watched you empty the apartment and out EVERYTHING onto your trucks, hour could you not have gotten them.

WHAT A HORRIBLE BUNCH OF THIEVES!!! Don't trust them. They'll steal from you to!!

Be aware! THIS IS A THIEVING COMPANY!!!

Guest

What was the name of the Manager David? They stole my couch and I'm filing a dispute in the small claims court

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Anonymous
map-marker Houston, Texas

Klm Van Lines Moving Service Review from Houston, Texas

USA Movers was the one who brokered me out then disappeared. KLM Van lines then was given my load. They showed up a week late. They did not honor the $1400 price given. They demanded $1700 when they showed up when inventory and place were accurate. The driver made some guys from Allied in Houston put on "24 hour moving" t shirts when they showed up. They brought a 53' trailer into an apartment complex when they should've brought smaller equipment so they had to park 439' away and charged me $675 for the distance when they only had to come up once (not much freight). They wouldn't drop it where I asked in the complex one foot away from the truck. They also hit and broke my gate and told me they wouldn't release my stuff until I paid them for their trailer. There was no trailer damage but the gate is broken. Why would you bring a 53' foot trailer into an apartment complex? That's not a moving truck! My complex is suing them. The movers are threatening to sue me. Then they said it's in my contract they can leave with my stuff, auction it off and sue me for not taking it when they wouldn't give it to me. Houston police had to come out to release my things. It was a scam and got worse with time. I was crying on the side of the parking lot with the police for 4 hours. They saw a single woman and decided to take advantage and bully me. They opened up my boxes and stole 3 Coach bags and a Tory Burch bag. This ended up costing me $2400 total plus $1000 or so of stolen goods. KLM ended up sending me some money to compensate for the distance thing because of my last yelp review but ignored my request of restitution for the stolen goods. Their company nor their insurance ever got back to me about replacing them nor did they pay for my apartment gate they broke. Please do not fall into this scam like I did. When Anthem Insurance did get back to me months later they said KLM denied stealing my stuff and wouldn't pay me even though KLM lied and said I'm covered.
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Reason of review:
Pricing issue
Aijah Efr

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Verified Reviewer
| map-marker Arizona, United States

DON'T HIRE KLM VANLINES (dbs Low Costs Movers). THEY ARE DISHONEST!

I hired USA Movers who in turn hired KLM. (dba Low Costs Movers) The thugs who picked up my belongings tried to hustle more money from me. I was protected because I used a credit card. I contacted local authorities in Arizona and they opened up an investigation that involved Arizona Weights and Measures because they crossed state lines. The crime is called "Hostage Load" and this went all the way up to the Department of Transportation in DC. I encourage you to filed a report on www.protectyourmove.gov. The feds are watching these people and with more people willing to fight hopefully this these types of crime can be adverted with future people. When I finally received my property, the boxes were crushed and damaged and many of my items were broken or missing! These people are nothing but dirty *** and need to be stopped!
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Loss:
$1200
Cons:
  • Being scammed
Reason of review:
All of the above and then some!

Preferred solution: Let the company propose a solution